Effective Date: 8th April 2025

At Nova Digital Solutions ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you visit our website (www.novadigitalsolutions.com.au), engage with our services, or interact with us in any other way.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as international privacy standards such as the General Data Protection Regulation (GDPR) for visitors from the European Union and the UK GDPR.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: such as your name, email address, phone number, and company name

• Technical data: such as your IP address, browser type, operating system, and device information

• Usage information: including pages visited, time spent on site, and how you interact with our website

• Marketing preferences and communication history

We collect this information either directly from you (for example, when you submit a form) or automatically through cookies and similar technologies.

2. How We Use Your Information

Your personal information may be used to:

• Provide our services to you

• Improve our website and user experience

• Communicate with you about your enquiries, projects, or updates

• Send marketing materials (where you have opted in)

• Comply with legal and regulatory obligations

3. Legal Bases for Processing (EU/UK)

For individuals located in the European Economic Area or the United Kingdom, we process your personal information based on one or more of the following lawful bases:

• Your consent

• The performance of a contract

• Our legitimate interests

• Legal obligations

4. Disclosure of Information

We do not sell your personal information. However, we may share it with:

• Service providers who support our business operations (e.g. hosting, analytics, marketing tools)

• Legal authorities, where required by law

• Third parties, in the event of a business restructure, sale, or merger

All third parties are required to handle your data in accordance with this Privacy Policy and applicable laws.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your information

• Withdraw consent where applicable

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at [insert contact email].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality and performance of our website and enhance your user experience.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They may be:

• Session cookies: deleted when you close your browser

• Persistent cookies: retained until deleted or expired

• First-party cookies: set by our website

• Third-party cookies: set by external services (e.g. analytics, advertising)

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for basic website operation and security

• Performance Cookies: Help us understand how the site is used (e.g. Google Analytics)

• Functionality Cookies: Allow the site to remember your preferences

• Targeting Cookies: Used to deliver relevant advertising and track effectiveness

Managing Cookies

You can manage or disable cookies via:

• The cookie banner presented when you first visit our website

• Your browser settings (note: disabling some cookies may affect site functionality)

8. Overseas Disclosure

We may store or process your personal information using services located outside Australia, including in the European Union, the United States, and other jurisdictions. In such cases, we ensure appropriate safeguards are in place, such as contractual clauses or data protection certifications.

9. Data Security

We implement reasonable physical, technical, and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly indicated at the top of the page.

11. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

Nova Digital Solutions
Email: hello@novadigitalsolutions.com.au